- Client
- B2B events and media company
- Service
- Nile Edge Foundations: CRM, automation, and AI
- CRM
- HubSpot, about 163,000 contacts
- Status
- In progress
The situation
A senior sales team where every seller has 10+ years of experience and wins through relationships, not cold calls. Their HubSpot held thousands of quality accounts that nobody was working, and there was no ops support to make sense of it. Leadership wanted to do more with the team they had instead of adding headcount.
Why Foundations first
Adding reps would have meant pointing them at messy, unranked data. Cleaning, tiering, and automating the CRM first means anyone working those accounts, whether their own sellers or future SDRs, starts with the right ones.
What we're building
Clean the CRM
Deduplicate and standardize roughly 163,000 contacts so the data can be trusted.
Enrich
Fill in missing firmographic and contact data through an enrichment tool connected to HubSpot.
Tier accounts and contacts
Fit plus engagement scoring that ranks accounts for Sales and contacts for the Content team, all living inside HubSpot.
Automate the busywork
HubSpot automation for data hygiene, record updates, task creation, and handoffs between Sales and Content, so the CRM stays clean and nobody does it by hand.
Build AI agents
Agentic workflows for Sales and Content in HubSpot, plus agents reps can use in Claude or ChatGPT for research and admin.
Results will be published here when the engagement wraps.